Help Topics

Compensation Guidelines

Important information about our footwear and compensation guidelines.

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Shipping

How to conveniently ship your sneaker collection bags at no cost.

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Payments

Key information about our convenient and secure eCheck payment process.

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Fundraising Marketing Resources

Helpful marketing resources to support your fundraising efforts.

Fundraising Marketing Resources

Fundraising Tips

Some helpful tips to make your fundraiser as successful as possible.

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Fundraiser Email Templates

Stay in contact! Here are some email ideas to keep people engaged.

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Fundraiser Press Release

Get the word out! Check out this press release to promote your campaign.

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Social Media Assets

Some graphics to use on social media to spread the word about your fundraiser.

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Can’t find what you’re looking for in our help section? Below is a list of common questions about our sneaker recycling programs.

Frequently Asked Questions

  • How do I register my sneaker recycling account?

    Simply fill out the contact form on our website to complete your online registration. You will receive a welcome email shortly after your registration is completed.

  • Does it cost anything to start a sneaker recycling program?

    No. There is no cost to create an account with GotSneakers and ALL shipping is FREE!

  • How much money can I earn recycling sneakers?
  • Who is a good candidate for a GotSneakers' sneaker recycling program?

    Everyone is welcome to join our sneaker recycling community! Our sneaker recycling partners include individuals, non-profit organizations, K-12 schools, small-medium size businesses, large enterprises, and many other groups looking for a FREE and convenient way to raise money for their cause and make a positive impact on the planet.

  • What is a sneaker drive fundraiser?

    A GotSneakers’ sneaker drive fundraiser is a FREE and convenient way to raise money for any cause and support a circular economy by extending the life of used sneakers.

  • What type of footwear does GotSneakers accept?
  • What does GotSneakers do with the footwear?

    All footwear that is received through our sneaker recycling program is processed at our facility in Miami, Florida. Once delivered, bags are individually opened and carefully sorted by our professionally trained staff to determine quantity, quality, style, and brand. Our sort team processes one (1) bag at a time and touches every single shoe inputting the quantity, quality, style, and brand data through EDI (electronic data input) into our CRM system. All the data associated with each bag is attributed to the partner’s unique account in our CRM. Currently, 90% of all footwear received is reusable and resaleable while 10% is considered unusable and recyclable. Below is a brief overview of the diverse range of footwear that we receive through our sneaker recycling program:

    – 10% of footwear is considered high-quality branded athletics that are separated for sanitization, restoration & cleaning and then resold to the eco and budget-friendly thrift community, saving consumers up to 75% off retail prices and reducing the need to manufacture new sneakers by 60%.

    – 80% of footwear is shipped to global wholesale partners throughout emerging markets in Latin America, The Caribbean, and The Middle East. This footwear may not be reusable by U.S. standards but is considered reusable in emerging markets, thereby providing consumers in these markets with access to reusable footwear at affordable prices.

    – 10% of footwear is categorized unusable or “recyclable.” Currently, we partner with a multitude of vendors to responsibly recycle this type of footwear. We are constantly examining alternative sustainable solutions including but not limited to grinding sneakers to reuse materials such as rubber, foam and textile, waste to energy programs, upcycling into new, reusable products, and more.

  • How do I ship my sneakers?

    GotSneakers provides FREE shipping with FedEx for all Sneaker Recycling Partners in the United States. Please review our Shipping Instructions for a step-by-step guide to conveniently ship your bag(s) of sneakers to us.

  • How many Clean Out bags will I receive with my Starter Kit?

    All starter kits include a range of 1-5 bags with pre-paid shipping labels for each bag. The specific number of bags included in your starter kit will depend on the “Collection Goal” provided when you register.

  • Can I request more sneaker collection bags?

    Yes, absolutely! Simply send us an email to support@gotsneakers.com with your request. All collection bags and shipping is FREE.

  • Does GotSneakers require a minimum number of sneakers before shipping?

    We kindly ask our Sneaker Recycling Partners to fill each bag with a minimum of 10-12 pairs of sneakers before shipping. However, there is no penalty for sending less than 10-12 pairs.

  • How do I know my sneakers have been delivered?

    You will receive FedEx tracking notifications once your bag(s) are delivered. You will also a receive a “Payment and Impact” email with a detailed summary of the footwear we received, payment information and deposit instructions, and environmental sustainability impact data.

  • When will I receive payment?

    GotSneakers issues eCheck payments to all Sneaker Recycling Partners on the first of every month. Please carefully review our eCheck Payment Process for detailed information about payments and deposit instructions.

  • How do I deposit my eCheck?

    You can deposit your eCheck directly to your Pay Pal or bank account using Instant Funds by Hyper Wallet or you can print the check and deposit it just like a regular check with mobile banking, ATM, or bank teller. You will have 90 days to deposit your eCheck. Your eCheck will permanently expire after 90 days. It is important to add app@echecks.com to your contact list so your email recognizes where the eCheck is sent from. If you do not receive your eCheck, please check your spam or junk folder. More information on payments.

  • Do I have to pay for additional sneaker recycling bags?

    No. All sneaker recycling bags and shipping of bags is FREE.

  • How long can I send sneakers and continue to earn money?

    As long as you want! We encourage all our Sneaker Recycling Partners to continue recycling their used sneakers on an ongoing basis to help extend the life of pre-loved sneakers and prevent waste from going to landfills. There is no limit to how much money you can earn from recycling sneakers with us. The more sneakers you ship, the more you earn!

  • What is the best way to organize a multi-location sneaker recycling campaign?

    Great question! Since COVID-19, many organizations have employees who are working both in the office and remotely. If you are looking to set up a multi-location sneaker recycling campaign, please fill out the “Do You Have Questions” form at the bottom of the Support page and provide a short description of your campaign in the “Message” section of the form. Our Support team will contact you as soon as possible to help you organize and plan your campaign.

  • Can I raise money on behalf of someone else or a charity?

    Yes, absolutely! Many of our Sneaker Recycling Partners sign up to raise money for family, friends, a favorite charity, and many other causes!

  • What does GotSneakers do with footwear that is not in reusable condition?

    We partner with a multitude of vendors to responsibly recycle end of life footwear. We have tested programs such as grinding sneakers to reuse certain materials like rubber, foam and textile, waste to energy programs, upcycling into new, reusable products, and more. As the leader in sneaker reuse and recycling, we continue to actively search for alternative recycling solutions and remain open to all ideas and efforts to ensure sustainability within our industry.

  • Does GotSneakers issue a tax receipt?

    No. GotSneakers is not a 501 (c)(3) organization.

Do You Have Questions?

Feel free to send us a question by filling out the form below!

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